How to Contact Us
ABN: 96 993 862 448
Postal Address: PO Box 47 Marleston BC S.A. 5033
All prices quoted are in Australian Dollars (AUD).
Ensuring that our customers are 100% satisfied is of the utmost importance to Pendamonium. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the products are returned to us in a saleable unused condition within 30 days and proof of sale information is provided to us.
Refunds, Returns, Exchanges and Warranties
Making a Return
If you want to return a product to us for refund or exchange, you can do so through Australia Post with postage prepaid. Simply complete the Returns Form and put it with the returning item in an envelope, satchel or box suitable for mail or courier transport. For returns, use this address: Pendamonium PO Box 47 Marleston BC S.A. 5033
Pendamonium will organize a refund if on receipt the product is damaged, does not match the product description or is not fit for the purpose for which it was purchased. Pendamonium can process a refund whether you are in Australia or overseas. We will credit your credit card, credit your Pay Pal account, or provide a cash refund only if original payment was made by cash or cheque. The amount refunded will depend on the reason for the return.
If you have received a damaged product or the wrong product, we will be happy to refund the full purchase cost.
If you have received a product that you no longer wish to purchase, only the product cost can be refunded.
To complete an exchange, include the name, variety and cost of the new product you require on the Returns Form. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.
As we have no control over conditions or methods of use of the products listed for sale, liability, if any, is limited to the price paid for the product. Products are covered by the manufacturers warranty, but exclude misuse and negligence and normal wear and tear. All warranty concessions and claims listed below are effective for the original purchaser only. All products must be sent postage prepaid accompanied by the Returns Form.
How to Order Products from Pendamonium
Pendamonium offers the choice of online or offline shopping facilities.
You can shop online 24 hours a day, 7 days a week, using our Shopping Cart facility. Our payment options include:
- American Express
If you don't wish to place your order over the internet you can still place an order by mail, simply send your order to:
PO Box 47 Marleston BC S.A. 5033
Postage and Delivery
Our FREE SHIPPING rate applies to all orders within Australia, regardless of number of items ordered. Most product orders are delivered within 7-10 working days, however this can vary in more isolated areas.
For Overseas orders, simply complete the shopping cart form and choose Overseas Purchase Order payment option. A quote with a postage cost and delivery times will be emailed to you before the actual order is sent.
If any items ordered are not available for immediate delivery, we will contact you to discuss your options. Custom orders sourced internationally will require longer delivery times and you will be informed of this when you place your order. Depending on where you are located, we can offer, for an additional cost an 'Express Post', 'Courier Service' or satchel delivery options. Simply contact us by email before you place your order and we can give you a delivery time and cost.
Pendamonium offers a secure site for all our customers, which allows you to shop with confidence. In the event of unauthorized use of your credit card or it being stolen, you must notify your bank in accordance with its rules on reporting and procedures.
Pendamonium will not sell or give your e-mail address, or any other information relating to you to anyone else. We are fully committed to protecting your privacy and after each transaction your credit card details are destroyed. Personal information provided will only be used to process your order and to notify you of upcoming offers and new products. We do not sell or rent the information you provide to us to any third parties.